Why Great Teams Embrace Testing Fundamentals to Scale Growth

Testing is a secret weapon for scalable growth. The level of testing and the kinds of tests to run are critical to the process. But what might be most critical is actually the ability to read signals and iterate: the goal should be generating learning, insights, and building higher-probability experiments in a continuous cycle. The best processes I've seen combine qualitative and quantitative testing cycles, each supporting one another to drive both innovation and tangible ROI (e.g. improving signup conversion, reducing CAC or optimizing a product rollout).

There are endless experimentation methods in the world of product and top-of-funnel growth. As the wisest and most battle-hardened practitioners will tell you, there are no magic bullets and no one-size-fits-all solutions. No organization, team, or codebase is the same. Before diving into the nuts and bolts of building a successful testing framework, it’s worth mentioning that nothing is more critical to this process than trust in your results. This is particularly important when running quantitative experiments.

In other words, testing will be little more than a performative exercise unless everyone - from stakeholders to individual contributors - believes that the results of a test are legitimate and relevant to the bottom line. Building this organizational trust requires a strong foundational, open and transparent data culture.

Why is this so critical? Because the best frameworks allow teams to build momentum through rapid learning and iteration. It should establish a sense of autonomy, creativity, and ownership. A strong testing culture drives rapid, large-scale validation of high-quality hypotheses. Teams that develop out of this environment can more readily gain the confidence to push forward through inevitable challenges and can transform organizations large and small. The impact of this investment can lead to continual improvement across other systems, optimization efforts and enable organizations to run more meaningful experiments. 

If trust is lacking, teams can easily get stuck in a dynamic where dueling truths lead to inefficiencies, organizational misalignment and over-politicization. Building confidence through the establishment of clear rules about when to start and stop tests is key. Across industries, I've seen how critical it is to ensure broad consensus around results: what constitutes a winner or loser?, how is statistical significance measured?, when does a newly tested variant go live? Answer these types of FAQs with broad alignment and time to value increases exponentially by speeding up learning and iteration cycles. Even if it requires some to ‘disagree and commit.’ 

Once a solid testing foundation is in place, teams and individual contributors end up spending more time building, executing and delivering value. This environment is especially critical in cross-functional contexts where product, marketing, data, and other stakeholders collaborate to discover optimal solutions. Aligning your team and resources behind experimentation isn't just about quick wins - it's about investing in a robust engine that continuously drives value for users and key outcomes for the business.

Previous
Previous

AI vs Human Support: Klarna's Reversal Shows Why Customer Service Still Needs the Human Touch

Next
Next

Foundational Steps for a Successful CDP Implementation